As a copywriter at Saxo Bank as part of the Service Content team, I wrote and managed articles for the bank’s help portal, tasked with improving the client customer service journey, producing informative and educational materials that would answer questions and teach customer’s on how to use the bank’s trading platforms.

Materials produced included written articles and video.

In addition, I also helped manage a knowledge base with over 2000+ articles in languages spanning all major regions around the world.